Front Line Staff Training

Shelter worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average shelter worker; your shelter may do things somewhat differently.

Shelter worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average shelter worker; your shelter may do things somewhat differently.

Case manager in a shelter? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; shelter operations; case management; providing goods, services, and group activities; the VI-SPDAT assessment; incidents, turnaways, and service restrictions; and running reports.

Total learning time is about 4.5 hours.

Note that this is generic training for an average shelter-based case manager; your shelter may do things somewhat differently.

Housing-based case manager? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; the housing search process; VAT & SPDAT assessments; goods and financial assistance; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average housing-based case management worker; your service provider may do things somewhat differently.

Outreach worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; providing goods, services, and group activities; outreach mapping; and running reports.

Total learning time is about 2.5 hours.

Note that this is generic training for a typical outreach worker; your service provider may do things somewhat differently.

Do you provide non-residential case management? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; providing goods, services, and group activities; the VI-SPDAT assessment; incidents; service restrictions; and running reports.

Total learning time is about 3.5 hours.

Note that this is generic training for an average day program case manager; your service provider may do things somewhat differently.

Day program worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; providing goods, services, and group activities; the VI-SPDAT assessment; incidents; service restrictions; and running reports.

Total learning time is about 3 hours.

Note that this is generic training for an average day program worker; your service provider may do things somewhat differently.

Prevention worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; housing loss prevention; providing goods, services, and group activities; the VI-SPDAT assessment; incidents; service restrictions; and running reports.

Total learning time is about 3.5 hours.

Note that this is generic training for an average prevention worker; your service provider may do things somewhat differently.

Do you provide shelter for people fleeing intimate violence? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; recording safety information such as abuser information and visit logs; shelter operations; providing goods, services, and group activities; incidents; turnaways; and running reports.

Total learning time is about 4 hours.

Note that this is generic training for an average transition house; your shelter may do things somewhat differently.

Outreach intensive case manager (ICM)? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, and other client information; case management; providing goods and services; outreach mapping; the VI-SPDAT, SPDAT, and VAT; and running reports.

Total learning time is about 3.5 hours.

Note that this is generic training for a typical outreach ICM; your service provider may do things somewhat differently.

Supportive housing worker? Get HIFIS training! This training covers: logging in and accessing HIFIS; adding clients, consent, families, financial and health information, and other client information; case management; VAT & SPDAT assessments; appointments; and running reports.

Total learning time is about 3.5 hours.

Note that this is generic training for an average supportive housing worker; your service provider may do things somewhat differently.